E-Store Upgrade at IronMind

IronMind’s e-store was upgraded earlier today—this will not only improve your shopping experience, but will also make our e-store PCI compliant, to further protect our customer’s data.
While IronMind’s e-store has undergone several conversions over the past dozen years, this latest upgrade will make a major change in the way that orders are processed: From now on, all orders will be charged to the customer’s bank card at the time the order is placed.  Any adjustments or changes to the orders will be handled afterward, as refunds or additional charges.
For example, if an international customer orders a large piece of equipment, the item will be charged right away.  When the customer approves the shipping costs, those will be added and charged additionally.  If the customer decides not to proceed with the order, the charge will be refunded.
In the past, IronMind has charged the bank cards on its orders only after a review process and all adjustments to an order have been made.  These adjustments include discounts, changes in shipping costs, adding/removing items from an order, etc.  This process has allowed us to converse with the customer and finalize the charges before the bank card is charged.
However, recent PCI-compliant regulations that ensure bank card protection and fraud reduction for the customer now require that orders be charged in an e-store at the time of purchase.  Thus, any adjustments made after that time will show up on the customer’s statement as a refund or an additional charge.
Many of our customers will not notice any changes when ordering from IronMind.  If you have any questions or problems, please don’t hesitate to let us know at sales@ironmind.com. We appreciate your patience while the conversion process takes place and we hope you enjoy the enhance shopping experience at IronMind.

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