Ordering & Shipping Information
Helpful Information About our Shipping Policies
Duties and taxes
- We generally ship orders the next business day. A business day is Monday through Friday (except holidays), and does not include weekends.
- Normal delivery time is:
– for domestic orders, between 2 to 7 business days (depending on your location). Domestic orders are shipped via USPS or UPS. For faster service in the U.S., ask us for a quote on Next, 2nd, or 3rd business* day delivery.
*Please note that a business day is Monday through Friday (except holidays). If you select 2-business day air shipping, you will receive your order two business days after your order is shipped; for example, if you order on Wednesday, your order will (normally) ship on Thursday, for delivery the following Monday. Please provide a street address for 2-business day air shipping.
– for international orders, about 2 to 3 weeks (this can vary by type of service selected and the destination country). International orders are shipped via USPS airmail service or UPS Express (or UPS Standard) service, depending on the country and the items ordered.
For international orders, please note that upon delivery, you will be required to pay any duties and taxes owed to your government. As these can be sizeable for some countries, we recommend that you check with your local customs office for a schedule of these charges before placing your order. For large equipment shipped to Canada via UPS, you may also be required to pay brokerage fees upon delivery.
- Domestic orders are shipped via U.S. Mail or UPS, depending on the items ordered.
- International orders are shipped via USPS airmail service (First Class, Priority, or Express) or UPS Express, for faster, more reliable service. Large or heavy items are shipped via UPS to Canada and to other international destinations.
We are happy to give you a quote on an order and will always try to get you the most reasonable rates. On all international orders, please include your telephone number as it is required for shipments by UPS or other international carriers.
Order processing and confirmation
If you're shopping via our on-line store:
- you'll receive an order number when your order is completed, as well as an automatic e-mail confirmation. When your order is processed, you'll receive two additional e-mail confirmations. If your e-mail address is incorrectly entered, you will not receive any confirmations.
- the IronMind e-store is unable to calculate S&H charges for some international locations; if you do not receive the correct shipping amount on your order, we will send a follow-up e-mail with the actual S&H charges, for your confirmation.
The charges noted below are estimates only. Actual shipping charges (including handling and surcharges) will be calculated in the on-line store and will vary depending on destination and shipping service provider.
Domestic Shipping Chart B
(U.S. addresses only)
||PO Box, APO, HI, AK*
|0.25lb. or less
|0.75 - 1 lb.
|1.25 - 2lb.
|2.25 – 4 lb.
|4.25 – 7 lb.
|7.25 – 10 lb.
|10.25 – 15 lb.
|15.25 – 20 lb.
|20.25 – 25 lb.
|25.25 – 30 lb.
|30.25 – 35 lb.
|35.25 – 40 lb.
|40.25 – 45 lb.
|45.25 – 50 lb.
Over 50 lb., please write for S&H quote
*Please use these S&H rates if your address is a PO Box, a military address, or in Alaska or Hawaii.
Canada Shipping Chart C
(USPS Airmail Service)*
|0.5 lb. or less
|0.75 – 1 lb.
|1.1 – 2 lb.
|2.1 – 3 lb.
|3.1 – 4 lb.
|4.1 – 5 lb.
|5.1 – 6 lb.
|6.1 – 7 lb.
|7.1 – 8 lb.
|8.1 – 9 lb.
|9.1 – 10 lb.
|10.1 – 11 lb.
|11.1 – 12 lb.
|12.1 – 13 lb.
|13.1 – 14 lb.
|14.1 – 15 lb.
Over 15 lb., please write for S&H quote
*For Canadian orders, please note that upon delivery, you will be required to pay any duties and taxes owed to your government. Our large equipment is shipped via UPS Standard service, and you will also be required to pay brokerage fees for customs clearance upon delivery.
Other International Addresses Chart D
(USPS Airmail or UPS Exedited)*
| 0.5 lb. or less
| 0.75 – 1 lb.
| 1.1 – 2 lb.
| 2.1 – 3 lb.
| 3.1 – 4 lb.
| 4.1 – 5 lb.
| 5.1 – 6 lb.
| 6.1 – 7 lb.
| 7.1 – 8 lb.
| 8.1 – 9 lb.
| 9.1 – 10 lb.
Over 10 lb., please write for S&H quote
*For international orders, please note that upon delivery, you will be required to pay any duties and taxes owed to your government.
Learn more about IronMind:
• Our Message to You
• Highlights Timeline
• What Our Customers Say About Us
• Our Institutional Customers
• Our Product Philosophy
Questions or comments? We’d like to hear from you.
Shop for IronMind products.
How to Order
You can order IronMind products 24 hours a day/7 days a week:
On all orders, please include a phone or fax number or e-mail address for questions or adjustments; if you include an e-mail address, we can notify you of your UPS shipment and tracking number.
- Via our secure on-line store.
Just fill your basket with the items you wish to purchase and proceed to the check-out page, where you can pay by VISA, MasterCard, AMEX, or PayPal.
- By fax.
Browse in our on-line store or catalog and then fax your order form with your VISA, MasterCard, or AMEX information: card number, expiration date, and 3-digit security code (4 digits for AMEX); name on the card and your billing address, if different from shipping address. Our fax number is 1-530-272-3095.
- By mail.
– U.S. orders: enclose a check or money order or credit card information with your order form. Orders paid by cashier’s check, money order, or credit card are usually filled the next business day. Orders paid by personal check are held two weeks until the check clears.
– International orders: enclose a bank draft, cashier’s check, or money order drawn in U.S. dollars payable by a U.S. bank.
Checks, money orders, and bank drafts are made payable to IronMind Enterprises, Inc. Please mail your order to IronMind Enterprises, Inc., P.O. Box 1228, Nevada City, CA 95959 USA.
- By wire or funds transfer.
Please contact us if you wish to wire funds via your bank. Please note that with bank wires, an additional US$20.00 wire transfer charge must be included with your payment.
Download an order form here.
For more information about placing an order by fax or mail, see Completing Your Order Form by Mail or Fax below.
Please note that we do not take any phone orders.
Prices and specifications for products and shipping may change at any time; please check with us if you have any questions.
Completing Your Order Form by Mail or Fax
To calculate your shipping charges for an order sent to us by mail or fax, please use the easy-to-follow steps below:
1. Fill out your order form, including the weight of each
item you are purchasing; the weight is listed next
to the item number in your catalog.
2. Add the total weight of the items. Please round up if
the weight is between two numbers; for example,
for an order of 6.5 lb., round up to 7 lb.
3. Find your shipping charge on the appropriate chart
for the total weight and add it to your order form
in the space provided:
These S&H charges are for orders placed by mail only. Actual S&H charges will be calculated on orders placed in the e-store and will vary depending on location and shipping service. For all other shipping information, e.g., rush service or other shipping quotes, please contact us.
- U.S. addresses only: use Domestic Shipping Chart B
- for Canada, use Canada Shipping Chart C
- for other international addresses, use Other
- International Addresses Chart D
4. Add the S&H charges of any large items that must be
shipped separately and have their own S&H charges.
These charges apply to U.S. 48 states addresses only; all others please request an S&H quote.
5. California customers: please add 7.625% sales tax to
your order, including S&H charges; there are no taxes
for other states.
6. Add up the item prices, S&H charges, and tax to get
your total charges; this will be the amount of
Redeeming an IronMind Gift Card
You are welcome to redeem an IronMind gift card either by mail, fax or through our e-store:
Returns and Refunds
We want our customers to be satisfied. If for any reason you are not happy with any of our products, you may return it within 30 days in new condition for a refund or exchange, whichever you prefer. Please wrap the item carefully and return it via U.S. Mail or UPS with your instructions. For an exchange, be sure to enclose your payment for any difference in price, including S&H charges to ship the exchanged item.
- By mail: please deduct the amount of the gift card when calculating your payment and enclose the gift card number and pin.
- By fax: please tell us that you wish to apply your gift card, noting the amount of the gift card and the number and pin.
- By e-store: please click on the Gift Card tab at Check-out, noting the gift card number and amount, and it will automatically be applied to your order.
Please note that refunds are for the amount of the item only and do not include S&H charges. Also, food supplements cannot be returned once opened, and videotapes or DVDs cannot be returned unless the item is defective, in which case we are happy to replace it with another copy of the same tape or DVD.
If You Need Help
Please contact us if you have any questions or comments:
IronMind Enterprises, Inc.
P. O. Box 1228
Nevada City, CA 95959 USA
website and on-line store: www.ironmind.com
Our phone hours are 8:30 a.m. to 4:30 p.m. PST, Monday through Friday, and you can send a fax or an e-mail at any time. We are always happy to hear from you.
You are welcome to order our products at our on-line store at www.ironmind.com 24 hours a day, 7 days a week.
Thank you—we appreciate your business!
IMPORTANT!!! Lifting weights and related activities are potentially dangerous, and you use our products solely at your own risk. Always use your head when you are training: learn what to do and how to do it, and never think safety is just for other people. IronMind Enterprises, Inc. bears no liability beyond the replacement value of the product in question.